PRODUCTS 

We reserve the right to modify any services, product prices, product specifications, and availability at any time. All prices and descriptions supersede all previous publications. Sizes provided are approximate. We cannot ensure that colours and details in images are a precise representation of the product. 

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Stock availability information outlined on the website is the latest updated record, although this does not guarantee that stock is available. Delivery dates and stock due-in dates do not constitute a part of any contract with us, and we cannot be held liable for any losses, whether direct or indirect, if your order is delayed or not delivered by any dates that may have been provided by us. 

Our products are designed for use in a domestic, private residential setting only, and we provide no guarantees for their suitability outside of this context. We do not offer any guarantees if our products are used in a commercial, public, or contractual environment. Please contact us if you have any questions regarding commercial furniture. Stock items that are available for dispatch from our warehouse are delivered on a 1-8 business day service. 

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The products we sell are for consumers for general domestic use only and must be used for their intended purpose. All products come with a 12-month manufacturer's guarantee. However, this does not cover accidental damage or misuse of the item. If the product is taken outside of the UK, it will invalidate the guarantee. Under the Consumer Rights Act, you have a legal right to reject goods that are of unsatisfactory quality, unfit for purpose, or not as described and receive a full refund if we are notified within 24 hours of receiving delivery. 

 

RETURNS

Initiate returns within 30 days from the date of delivery.

Products eligible for return must be in their original condition and packaging. Please note that used items are non-returnable and ineligible for refund. Report any damage or defect within 24 hours of product receipt. To initiate a return, click here. Please provide clear photographs of the damage or defect for our records. For verified damaged or defective items, a replacement or refund will be promptly processed. Upon receipt and inspection of the returned item, we will notify you of the refund status. Approved refunds will be processed within 8 business days to the original payment method. 

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Return Shipping: Customers are fully liable for the cost of return shipping, except for cases involving damaged or defective products. We recommend utilising a reputable shipping service with tracking for returns. Ship returns within 14 days of receiving the return authorisation.

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RETURN PROCESS

To Initiate a return, please contact our customer service team at info@camleyhouse.co.uk. Please provide your order number, the reason for return and clear photographs if the product is damaged or defective. Our team will guide you through the return process and provide a return form.  

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EXCHANGES

We do not offer direct exchanges. If you wish to exchange a product, please follow the return process, and place a new order.  ​

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CANCELLATION

Cancellations are only possible on orders that have not yet shipped. Once shipped, the standard return policy applies.  ​

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LOST OR STOLEN ITEMS

If your parcel is lost or stolen, you must report this to us immediately. We will investigate the case and attempt to locate your parcel. If unsuccessful, we will issue you with a replacement. Please note that if it has been lost through delivery and you have used your own courier company, we will not be held responsible for the loss, and you will be unable to make a claim. 

We will not be held responsible for any parcels that are lost, stolen, or damaged when returned via a third-party courier arranged by yourself. 

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AI CONCEPT DESIGN IMAGES

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• All packages purchased from Camley House for AI Concept Design Images are one time purchases and are non refundable.

• AI Concept Design Images are generated based on client suggestions and rely on the amount of specific information provided. For optimal results, clients are encouraged to describe their preferences as accurately as possible in their initial requests.

• Upon receiving a client's request, we will re confirm our understanding of their concept before generating any images.

• Each purchased package entitles clients to receive an additional two concept design images to choose from for their final selection.

• Initially, all concept design images will be sent with large watermarks for review. Clients are required to make their final selection, after which we will provide the revised images with smaller watermarks.

• In the event that clients are not satisfied with the initial concept images provided, a surcharge of £10.00 will be added to their final bill for an additional two images.

• Camley House reserves the right to use the concept design images for promotional purposes unless otherwise specified by the client.

• ​Any additional requests or revisions beyond the scope of the purchased package may incur additional charges, to be agreed upon between the client and Camley House prior to commencement of work.

• ​By purchasing AI Concept Design Images from Camley House, clients agree to abide by these terms and conditions.

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3D RENDERING 

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• Scope of Work: The scope of work for 3D rendering services provided by Camley House will be outlined and agreed upon in writing before commencement of the project. Any changes to the scope of work must be mutually agreed upon by both parties.

• Payment Terms: Payment for 3D rendering services is due in accordance with the terms specified in the invoice provided by Camley House. Failure to make payment within the specified timeframe may result in delays or suspension of the project.

• Intellectual Property: All intellectual property rights, including but not limited to copyrights, remain the property of Camley House unless otherwise agreed upon in writing. Clients are granted a non exclusive license to use the 3D renderings for their intended purpose as outlined in the scope of work.

• Client Responsibilities: Clients are responsible for providing accurate and detailed project requirements, including architectural files, floor plans, elevations, and any other relevant information necessary for the completion of the 3D renderings. Any delays or inaccuracies resulting from incomplete or inaccurate information provided by the client may impact the project timeline and incur additional charges.

• Revisions and Changes: Camley House will provide clients with the opportunity to review and request revisions to the 3D renderings. Any revisions requested beyond the scope of the agreed-upon project may incur additional charges, to be determined by Camley House.

• Delivery: Camley House will endeavour to deliver the 3D renderings within the agreed upon timeframe. However, delivery times may vary depending on the complexity of the project and the availability of resources. Camley House will not be held liable for delays beyond its control.

• Confidentiality: Camley House agrees to maintain the confidentiality of all client information and project details disclosed during the course of the project. Client information will not be shared with third parties without the express consent of the client.

• Termination: Either party may terminate the contract for 3D rendering services with written notice if the other party fails to remedy a material breach of the agreement within a reasonable timeframe. Upon termination, the client shall pay Camley House for all services rendered up to the date of termination.

• Acceptance: By engaging Camley House for 3D rendering services, clients agree to be bound by these terms and conditions.